Technical Support
Feel free to contact us if you have encountered a problem with our product or you have a question about our product. If you are a licensed user, please include your order details, so that we can make your problem a priority for our support staff. Please note that the response will take some time (12 - 24 hours). Therefore you may want to do the following.
- Make sure that you are using the latest version of the product.
- Check the user manual or online help, It comes with the product package.
Sales Support
Please read through the following Frequently Asked Questions first.
- I have purchased but still haven't received
my download link or registration key. When will I get it?
All information regarding your order, including download links or license keys, are sent to you via email, However, sometimes this email may be caught by your "Spam Protection" software, or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the email shortly. If you do not receive this email please contact us, include as many details about your order as possible so that we can better help you.
- I want to pay by wire transfer and needs your
bank details.
Select "Wire" as payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment. - Why was my order declined?
When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction, usually a quick call to your credit card bank's customer service will clarify most of the issues. If problems persist, you can use the Fax or Mail payment options to have your order processed.
Suggest new features, bug report
If you want to suggest features, or you think you have found a bug in our product, please drop us a message.
Contact email: support(at)loslab.com